SUPPLEMENTAL IT & DEVICE SUPPORT
When a computer, VoIP phone, camera, or wireless access point stops working, I can help troubleshoot the specific issue and discuss the next step.
These proposed monthly plans provide an agreed allowance of scheduled support time. They’re designed to supplement your existing setup or IT provider, rather than place your entire IT environment under my management.
THREE LEVELS · ONE CLEAR SCOPE
Compare the proposed support levels below, then get in touch to discuss what would suit your equipment and business.
SUPPORT LEVEL 01
For occasional technical problems.
A starting point for a business that wants a familiar contact for specific equipment issues without a full IT management arrangement.
Monthly price and included hours: to be agreed.
Discuss Essential Support ↗SUPPORT LEVEL 02
For businesses that need help more often.
More scheduled troubleshooting time for a business with recurring requests across its computers and connected equipment.
Monthly price and included hours: to be agreed.
Discuss Regular Support ↗SUPPORT LEVEL 03
For a broader mix of equipment and requests.
A larger time allowance for businesses with more devices or more frequent break/fix requests. Major upgrades remain separate projects.
Monthly price and included hours: to be agreed.
Discuss Extended Support ↗All levels are proposed to cover the same categories of break/fix work. Moving up a level increases the agreed labour allowance; it does not create an emergency response guarantee or transfer management of your systems.
WHAT THE PLAN IS FOR
You do not need to know the cause before getting in touch. Describe what changed and what is not working, and I can discuss whether it fits the agreed support scope.
Share the affected equipment, symptoms, site location, and impact on your business. Requests are reviewed within the agreed support window.
Remote help may be appropriate when access is authorized and practical. On-site work is scheduled subject to availability. I may be working at another site when you make contact.
If additional labour, parts, provider involvement, or project work is needed, I’ll discuss the next step and obtain approval before proceeding beyond the agreed scope.
IMPORTANT DISTINCTIONS
Proposed scope includes computers, VoIP phones, cameras, and wireless access points. The supported devices, access permissions, and tasks are agreed before the plan begins.
Support hours, appointment arrangements, and contact methods must be agreed. No plan currently promises 24/7 cover, immediate attendance, a fixed response time, or a guaranteed repair.
Routine maintenance, continuous monitoring, managed cybersecurity, and responsibility for the wider IT environment are outside these plans.
Backup operation, monitoring, verification, and recovery are not included. A support plan does not replace the customer’s existing backup arrangements or provider.
Monthly labour allowances, billing increments, overage rates, travel, unused hours, and any out-of-hours work need written agreement. Hardware, subscriptions, and third-party charges are separate.
New cabling, full camera deployments, rack refreshes, migrations, and larger changes are separately scoped and quoted. A support plan is not a bundle of unlimited project work.
QUESTIONS BUSINESS OWNERS MAY HAVE
Additional work can be proposed at the agreed overage rate or quoted as a separate job. I’ll seek approval before doing work beyond the allowance. The rate and billing increments are still to be finalized.
Yes. These plans are intended as supplemental support. Any involvement with their systems or changes they manage would need the appropriate authorization and coordination.
No. The proposed plans provide an agreed labour allowance during agreed support hours. Availability and scheduling still apply; I’m a solo operator and may already be at another job.
The idea is to provide a familiar starting point for technical problems and an agreed amount of labour each month. If your equipment needs more time, the plan provides a process for discussing extra work rather than an unlimited promise.
They’re being developed. I’ll review the equipment and requirements before agreeing any plan. Prices, included time, overage, support windows, travel, and plan terms remain to be finalized.
START WITH YOUR EQUIPMENT
Tell me what equipment you use and where you need help.